India’s Airtel customer wanted only Hindu speaker, not Muslim. This is #newIndia

Bharti Airtel on Monday issued a too little, too late clarification to a customer who asked the company to change her service representative from a Muslim guy to a Hindu.


It all started on Monday, 18th June when a customer named Pooja Singh reached out to Airtel on Twitter to seek assistance. When the customer was attended by a Muslim representative to help her, she demanded that her concerns should be addressed only by a Hindu employee of the company.

Pooja wanted to register a complaint of “misbehaviour” by one of the employees of the telecom company when she was contacted regarding an issue with her DTH connection. Her concerns were attended by Airtel employee named Shoaib, but Pooja was quick to ask for a change.

Though the team was quick to change the representative, it is not what Twitter expected out of Airtel.

Following this reply from Airtel, a lot of users were infuriated in the sense that how could Airtel, a global brand tolerate and accept such misconduct basis religion. The company’s response was considered as an ‘acceptance’ of bigotry and hatred by several online users, including former Jammu and Kashmir Chief Minister Omar Abdullah.

But he wasn’t the only one who felt that way.

In fact, she has taken the widespread backlash against her filthy behaviour to serve as a thesis that her original contention was correct.

Soon after the case blew apart on social media, and she had read what the public had to say about her unique worldview, she tweeted that all she had done was to ask for her representative to be changed from a Muslim to a Hindu, which she imagines is her “right”, and that the abuse she faced as a result proves that she was right “at very first place.”


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